naayoon
Guest
Jun 05, 2025
11:11 PM
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Croatia Airlines Wheelchair Assistance is a comprehensive service dedicated to ensuring that passengers with reduced mobility receive personalized support throughout their travel journey. This service is available from the time of booking until the final destination is reached, and travelers are encouraged to request it at least 48 hours before departure. The process begins with assistance during ticketing, where staff help secure appropriate seating and make note of any mobility needs. At check-in, Croatia Airlines provides support at the airport counter or through special arrangements for those needing extra help navigating the terminal. Passengers are assisted with their baggage, including checking in luggage and retrieving it upon arrival, ensuring a hassle-free experience. On the day of travel, wheelchair assistance includes guided movement through the airport, help with security screening, priority boarding, and safe access to and from the aircraft using suitable equipment like lifts or boarding chairs when necessary. Onboard, the cabin crew is trained to support passengers with limited mobility, offering help with seating, movement, and overall comfort during the flight. Real-time flight information and updates are available through both digital platforms and airport personnel to keep travelers informed and prepared. Wheelchair Assistance also includes a responsive customer support system, available by phone and email, to handle questions, update travel preferences, or respond to any immediate needs. As a member of Star Alliance, Croatia Airlines follows international accessibility standards, coordinating with partner airlines to ensure consistent and reliable service throughout connecting flights. The airline is committed to inclusivity and continually improves its services to accommodate all passengers, making air travel more accessible, safe, and stress-free for individuals who require wheelchair support.
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