Guest
Guest
Jun 17, 2025
4:04 AM
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On my recent visit to the EL AL Airlines Madrid Office, I had one of the smoothest customer service experiences I’ve ever encountered with an airline. I had booked a family trip to Tel Aviv, but due to some unexpected changes in our plans, I needed to reschedule our flights and sort out seating preferences for my elderly parents. I decided to visit the Madrid office in person, hoping for clarity and quicker assistance than over the phone. From the moment I stepped in, I was greeted warmly and made to feel like more than just a booking number. The staff was incredibly attentive, patiently listened to my concerns, and provided step-by-step guidance through the process. They even took the time to suggest flight options that would better suit our needs and ensured we got seats that were easily accessible for my parents. What really made the experience stand out was their willingness to go the extra mile—they printed out our new itineraries, explained baggage policies in detail, and even offered tips for a smoother check-in at the airport. I appreciated how knowledgeable they were about EL AL’s offerings and how genuinely they seemed to care about making our trip more comfortable. The entire process was efficient, respectful, and surprisingly pleasant. It’s rare these days to find an airline office where staff truly listen and take the time to personalize your experience. Walking out of that office, I felt incredibly relieved and satisfied. The EL AL Madrid Office isn’t just a place to manage travel—it’s a place where customer service is still taken seriously. I would highly recommend it to anyone needing assistance with their travel plans; their professionalism, patience, and kindness truly made a difference for me and my family.
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