naayoon
Guest
Jun 20, 2025
3:52 AM
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WestJet Wheelchair Assistance service is designed to offer accessible, respectful, and comprehensive support for passengers with mobility challenges throughout their entire travel experience. From the time of booking, guests can request wheelchair assistance either online or by contacting WestJet’s 24/7 customer support team, who are trained to manage accessibility needs with care and professionalism.
At the airport, friendly and attentive staff assist with ticketing, check-in, and security navigation, ensuring a smooth process from curb to gate. Baggage assistance is included, helping travelers with lifting and transporting both carry-on and checked luggage. WestJet provides clear and timely flight information, including gate details, boarding times, and delay updates, with agents on hand to communicate these details directly to those receiving assistance.
Passengers using wheelchair services receive priority boarding, and trained personnel are available to assist with transfers, including the use of aisle chairs and support in reaching their seats. Upon arrival, the assistance continues with help during deplaning, customs processing, baggage claim, and ground transportation connections. For guests with layovers or multiple segments, WestJet coordinates support at every airport to ensure consistent, uninterrupted care.
The airline complies fully with Canadian accessibility regulations and encourages travelers to provide advance notice to tailor services to individual needs. Whether traveling alone or with a companion, passengers can rely on WestJet’s commitment to inclusive service, ensuring their journey is safe, comfortable, and supported from start to finish.
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