naayoon
Guest
Jun 24, 2025
10:27 PM
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Air Serbia Wheelchair Assistance is a specialized service designed to support passengers with reduced mobility, ensuring a seamless and comfortable travel experience. From the initial booking to arrival at the final destination, Air Serbia is committed to offering personalized assistance every step of the way. Passengers can request Wheelchair Assistance during ticket purchase, either online, through a travel agency, or by contacting Air Serbia’s customer support. To ensure proper arrangements, it’s recommended to make the request at least 48 hours before departure.
At the airport, passengers using this service receive full support during the check-in process. Trained staff assist with documentation, baggage drop-off, and any special travel requirements. Baggage assistance includes careful handling of wheelchairs, walkers, or other mobility devices, all of which are transported free of charge. Once check-in is complete, passengers are escorted through security checks and immigration, with minimal wait times and comfortable transfer through terminals. Priority boarding is provided, along with assistance during aircraft entry using specialized equipment when necessary, such as aisle chairs or boarding lifts. In-flight, cabin crew are trained to assist passengers with reduced mobility, ensuring they are comfortable and well-supported throughout the journey. Upon arrival, the service continues with help disembarking, retrieving checked baggage, and navigating customs and arrivals areas.
Additionally, Air Serbia offers reliable customer support to manage accessibility requests, provide flight updates, and answer service-related inquiries. The airline’s staff is trained to treat each traveler with care, respect, and professionalism. Wheelchair Assistance reflects the airline’s strong commitment to inclusive air travel. With coordinated support across booking, check-in, baggage, flight services, and customer care, Air Serbia ensures that every passenger, regardless of mobility, can fly safely and confidently.
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