Guest
Guest
Jul 05, 2025
2:23 AM
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Stopping by the Cape Air Columbia Office turned out to be the smartest decision I made during my travel preparations because I was facing issues with my return flight and wasn’t confident that the online support options would handle my request fast enough, and from the moment I walked in, the staff welcomed me warmly and listened attentively as I explained my situation, and they quickly got to work finding a solution that fit perfectly with my new schedule while also helping me avoid excessive change fees, which was a huge relief, and what really stood out was how patient and professional they were throughout the process as they walked me through all my options, double-checked seat availability, and even suggested a more direct route that cut down my travel time considerably, plus they explained Cape Air’s baggage policies in detail and helped me pre-arrange for an additional checked bag, which saved me both money and stress at the airport, and since I was flying with a senior relative, they proactively flagged my reservation for special assistance and priority boarding, ensuring we’d have a smooth experience on the day of travel, and as a thoughtful bonus, they noticed I wasn’t signed up for the Cape Air loyalty program and offered to enroll me so I could start earning points right away, which felt like they genuinely cared about enhancing my travel experience, and the entire visit left me feeling reassured and confident that every detail had been handled properly, so in a world where customer service can often feel rushed or impersonal, the Cape Air Columbia Office proved how valuable face-to-face support still is, and I would recommend anyone flying with Cape Air to stop by their Columbia office for expert, personalized assistance that makes traveling a lot easier.
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