naayoon
Guest
Jul 11, 2025
12:22 AM
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China Eastern Airlines Wheelchair Assistance offers dedicated support to passengers with limited mobility, ensuring their travel experience is as smooth and comfortable as possible. This service covers all key stages of the journey, starting with ticketing and check-in, where staff provide personalized help to handle booking details and expedite the process. Passengers receive baggage assistance, with airline personnel available to tag, transport, and check in luggage safely, reducing physical strain. Throughout the airport, wheelchair users benefit from priority access, including guided transfers through security checkpoints, lounges, and boarding gates. Up-to-date flight information is communicated clearly, keeping passengers informed about any gate changes, delays, or boarding announcements. When it’s time to board, the Wheelchair Assistance team ensures priority boarding and accompanies passengers to their seats to guarantee comfort and safety. Upon arrival, assistance continues with deplaning, baggage claim, and connections to ground transportation or onward flights. Customer support is accessible via phone, online, or at airport desks to address any special requests or modifications, providing reassurance and flexibility. To ensure seamless coordination, it is recommended that passengers request Wheelchair Assistance when booking or at least 48 hours before departure. The airline is committed to meeting international accessibility standards by delivering compassionate, respectful service that honors the dignity of every traveler. Whether flying domestically or internationally, passengers relying on mobility aids can trust China Eastern Airlines to provide attentive and professional assistance throughout their journey.
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