Guest
Guest
Jul 12, 2025
3:42 AM
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One of the nicest customer service encounters I've had in years occurred during my recent visit to the Cape Air Columbia Office. I chose to stop by the office after attempting to arrange my trip online but repeatedly encountering problems with baggage allowance and seat selection. The personnel greeted me with sincere grins, and the place seemed friendly from the time I walked in. After carefully considering my worries, they promptly retrieved my reservation information. They let me change my travel dates in a matter of minutes, gave me a comprehensive explanation of my baggage alternatives, and even recommended a more practical connection, which helped me save hours of waiting. They even reminded me about enrolling in their frequent flyer program and showed me how I could earn points on this trip. What really stood out was the personal attention they gave—I didn’t feel rushed, and every question I asked was answered thoroughly and kindly. In a time when most airline interactions feel cold and automated, the Columbia office offered a refreshing human touch that made me feel valued as a passenger. I walked out with my itinerary sorted, a few travel tips I hadn’t thought of, and a sense of calm knowing my trip was in good hands. For anyone in the Columbia area flying with Cape Air, I’d highly recommend visiting this office—their professionalism and warmth turn stressful travel planning into a smooth, reassuring process.
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