Assistancespecial
Guest
Oct 15, 2025
12:03 AM
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Planning ahead is essential when traveling with mobility needs. Hong Kong Airlines Wheelchair Assistance offers a well-coordinated and reliable service, but it’s important to make arrangements in advance. When booking your flight online, look for the special assistance options or call the airline’s customer service directly to ensure your request is properly recorded. Providing information such as the level of support required and whether you’ll be using a personal mobility device helps the airline better prepare for your journey. The airline recommends submitting your request no later than 48 hours before departure. This allows time to organize airport escorts, wheelchairs, or motorized transport if needed. On the day of travel, arrive early—at least 2 to 3 hours before your flight—to allow smooth check-in and coordination with assistance staff. Personal wheelchairs can usually be taken to the aircraft door and will be returned to you upon arrival. If you require extra time boarding, pre-boarding options are also available. Staff are trained to assist respectfully and efficiently, ensuring your comfort and dignity throughout the experience. With a little preparation, Wheelchair Assistance can make your journey seamless, allowing you to focus on enjoying your flight with peace of mind.
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