Forgetting a password or getting locked out of your trading account can be stressful especially when your funds or open positions are involved. Fortunately, Exness provides a fast and secure recovery process to help you regain access to your account safely. Whether you’ve forgotten your login credentials or your account has been temporarily locked for security reasons, this guide by AZ Broker will show you exactly how to recover your Exness account step by step.

Why Exness Accounts Get Locked

Before jumping into the recovery process, it’s important to understand why this happens. Your Exness account may become locked for several reasons, including:

- Incorrect password attempts: Too many failed login attempts trigger a temporary lock for security.

- Forgotten password: If you lose access to your login details, you’ll need to reset them.

- Suspicious activity: Exness may lock an account automatically to prevent unauthorized access.

- Verification or compliance issues: Incomplete identity verification may limit your account access.

These protective measures ensure that your account, funds, and personal data remain secure.

Step 1: Go to the Exness Login Page

If you can’t access your account, start by visiting the official Exness website or opening the Exness app. Avoid third-party links or fake websites, as they can compromise your information. Click on “Forgot Password?” under the Exness login section.

You’ll be asked to enter the email address linked to your Exness account registration. Double-check that you’re using the correct address, especially if you have multiple accounts.

Step 2: Reset Your Password

Once you’ve entered your email, Exness will send a password reset link. Open your inbox and click the secure link to create a new password.

When setting your new password, follow these security tips:

- Use a mix of uppercase and lowercase letters, numbers, and symbols.

- Avoid using simple or easily guessed words.

- Don’t reuse passwords from other platforms.

After resetting, return to the my Exness login page and enter your new credentials. If the system still doesn’t recognize your password, wait a few minutes and try again sometimes updates take a short while to sync.

Step 3: Recover Access to a Locked Account

If your Exness account is locked due to multiple failed login attempts, don’t worry it’s usually temporary. Exness automatically unlocks accounts after a short period. You can also contact customer support to request manual unlocking.

To do this:

1. Visit the Exness Help Center or open live chat on the website.

2. Provide your registered email address and any requested verification details.

3. The support team will confirm your identity and restore access promptly.

If your account is locked because of incomplete verification, upload the required documents (such as ID or proof of residence) in your Exness dashboard. Verification typically takes less than 24 hours.

Step 4: Strengthen Account Security

Once your account is restored, take proactive steps to prevent future issues. Enable two-factor authentication (2FA) on your Exness login for an extra layer of protection. This ensures that even if someone knows your password, they still can’t access your account without your phone’s authentication code.

Additionally, always download the official Exness app from trusted stores (App Store or Google Play), and log in only through the verified Exness website.

AZBroker also recommends regularly updating your password and keeping recovery information current to ensure smooth account management.

Step 5: Check Deposits, Withdrawals, and History

After regaining access, review your Exness transaction history to ensure everything is intact. Exness’s transparent system allows you to see all deposits, withdrawals, and trades within your account. If you notice anything unusual, contact support immediately.

You can also take advantage of Exness instant withdrawal and instant deposit features once your account is active again. These allow you to manage funds conveniently and securely without delays.

Step 6: Contact Exness Support for Assistance

If you’ve tried all the above steps but still can’t access your account, reach out directly to Exness support. They operate 24/7 and provide assistance in multiple languages. Be ready to verify your identity by confirming details like your registered email, trading account ID, or last transaction amount.

Final Thoughts

Recovering a lost password or locked account on Exness is simple, fast, and completely secure when done through official channels. By following the steps outlined above resetting your password, verifying your identity, and enabling additional security you’ll regain access to your account with minimal downtime.

With AZ Broker as your trusted partner, you’ll have access to professional guidance and reliable support throughout your trading journey. Remember: maintaining good security habits is the key to protecting your funds and data. Start today by securing your Exness account and trading confidently with Exness and AZBroker by your side.